FAQ

A: We offer shipping through FedEx, DHL, UPS, and the US Postal Service. We also ship worldwide.

A: Shipping times vary based on the type of order. For custom-made items, it can take 4 to 6 weeks from the date of purchase.

A: We do not offer refunds. However, you can return an item for a size exchange, provided it is unworn, unaltered, and in its original condition with all tags attached. Returns must be made within 7 business days of receiving your order.

A: Yes! You can request a color change or style modification by specifying your preferences in the notes section at checkout, or by contacting our order department at 213-415-4457.

A: Custom orders are non-returnable, but we do offer alterations for an additional fee. If you need alterations, please notify us within 48 hours of receiving your item.

A: All sale items are final sale. No returns, exchanges, or alterations are permitted on these items.

A: Yes, we offer international shipping. For specific pricing and delivery details, please contact our office for assistance 213-415-4457.

A: If your item arrives defective or incorrect, please submit a claim immediately using our "Exchange & Returns" form. For lost shipments, when your order is shipped we will provide you with a tracking number and we are no longer responsible for items once they have left our facilities

A: It is your responsibility to order the correct size. We recommend using a measuring tape and referring to our size chart. If your measurements do not align with the chart, consider opting for custom sizing. If in doubt, we advise consulting a professional seamstress or tailor.

A: Customers are responsible for all return shipping costs.